Messaging Toolkit

The resources on this page were developed to support the 80 school districts in Los Angeles County and share tips and information with their teachers, parents and community.
Documents for Download

Rising to the Challenge: Supporting Educators

The information here is contained in the Related Files below, ready to download and customize for district use.

• Remote Learning

The Los Angeles County Office of Education developed the following messaging for school districts to use in newsletters, emails, social media posts and other communications in order to support their educators in a remote learning environment.

LACOE Resources

During this time, xyz district is supporting educators with best practices and engaging techniques in remote learning. To help you develop new ideas on how to engage with students in the month ahead, check out Wide Open School and CalSNAP.

A robust list of resources is available in our Resources for Educators document.

Tips to Support Students in Remote Learning

  • Slow down (with both assignments and communication). Be specific, measured, and not overwhelming.
  • Connect with kids personally, if at all possible: videoconference, phone call, or email.
  • Give all assignments to students once at the start of the week, rather than piecemeal each day, every other day, etc.
  • Allow ample time for completion. Understand students will access and work at different times, per their home situation.
  • Use video meetups with students for questions, assistance, and connections.

Tech Support

  1. Stay calm. Take a deep breath. Technology challenges can be frustrating but there are solutions.
  2. Reboot. Turning your device off and on may solve the problem.
  3. Check Connections. Make sure all your connections are plugged in and working.
  4. Unplug Internet. Check your router to ensure all lights are on and function properly. Unplug it for 10 seconds then plug back in. This will usually reset it.
  5. When in doubt, call IT. Call your IT department. They are there to help!

• Mental Wellness

The Los Angeles County Office of Education developed the following messaging for school districts to use in newsletters, emails, social media posts and other communications to help educators support students’ mental wellness. 

Communicating and connecting with students

Maintaining strong connections with students in a remote learning environment is crucial — even more so for students facing challenges at home. The following tips can help you connect with students who may be experiencing challenges at home:

  1. Communicate care by sending messages that you are thinking about them and care about their well-being.
  2. Schedule regular check-in meetings to specifically address wellbeing in addition to classwork. Consider having open office hours and use a variety of platforms such as online, phone or text. Keep it fresh by having a guest speaker or topic of the day.
  3. Support parents and caregivers by suggesting ways they can encourage their children to stay connected.
  4. Encourage connection with other classmates or partners and provide guiding questions.
  5. Establish trust through listening:
    1. Ask open-ended questions and say, “tell me more about that.”
    2. Seek to understand
    3. Validate feelings
  6. Include links in your communications to students with local resources to support family for basic needs (food/housing/mortgage/rent assistance) and mental health support.

It is critical that you immediately report any signs of abuse/neglect. You do not need to investigate.


Resources on communicating and connecting with students

Checklist for Building Developmental Relationships During COVID-19

Edutopia: 7 Ways to Maintain Relationships During Your School Closure

Emotional resilience for educators

COVID-19 has been a trying time for educators who are accustomed to having control over how they provide services to students. COVID-19 has taken away that control factor.

Educators are now entering a new territory of providing support and services to students through online platforms. This shift may bring on emotions such as stress, anxiety and fear. As a profession it is critical to maintain emotional resilience.

Being able to adapt to the new normal is key. Perfection during this time is not required; everyone is learning as they go. Continue to do your best as an educator to support your students and families according to their needs. Parents and guardians understand that educators are doing their best to be a support and they appreciate any assistance that is given.

Remember to practice self-care and meet your own needs.


Resources on emotional resilience for educators

The Greater Good Science Center: How Teachers Can Navigate Difficult Emotions During School Closures

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