Messaging Toolkit

The resources on this page were developed to support the 80 school districts in Los Angeles County and share tips and information with their teachers, parents and community.
Documents for Download

The following FAQs were developed by the Los Angeles County Office of Education for school districts to use to support students during COVID-19.

The information here is contained in the Related Files below, ready to download and customize for district use.

• Remote Learning FAQs

What is Remote Learning?

Remote Learning means that you are learning without physically attending school. This includes attending classes, interacting with teachers, and completing/submitting assignments using online tools. Remote instruction typically involves students learning the same material at different times and locations. It is important to remember that while you are not physically in school, school is still in session and you are expected to engage in your coursework and complete assignments by the deadline that has been set by the teacher for any particular assignment.

How will students access classes/assignments?

Teachers will post assignments weekly in XYZ LMS to allow for students to access the full week’s work and plan accordingly. Students will meet with teachers virtually via XYZ VC Tool based on the schedule provided by their teacher. If students are not able to attend, they should notify their teacher to determine alternative arrangements for learning. Additionally, teachers may have online office hours where learners and parents/guardians can meet and discuss the learning modules that have been developed.


What is considered a “school day”? Is it still the same hours or is it the whole day? Can they get work done at 5 pm and it still counts?

While school staff will be available via email during normal school hours (XX am–XX pm), the expectation is that students will check into their course(s) daily and complete assignments on an ongoing basis so that they can continue their learning progress. Students may work at different times that may not fall within normal school hours to complete assignments by the deadline that has been set by the teacher.


Who should be contacted if there are questions about the assignments being posted?

Please email the teacher directly with any questions relating to an assignment that has been posted. Teachers will seek to answer all questions as quickly as possible. They will be available to students/parents during school hours (XXam – XXpm). However, all questions will receive a response within 24 hours.

Will attendance be taken each day?

Attendance will be determined by student participation in learning activities and their completion of assigned work. However, if your child is sick, please make sure to report this to XXX as soon as possible so that appropriate actions can be taken to support their learning.


How can I monitor progress to make sure that my child is keeping up with assignments?

Your child’s teacher is still providing feedback through XYZ SIS and will be available to students and their families during designated office hours. XYZ District will also monitor attendance data to ensure that students are engaged in their learning and to follow up with families where there are concerns.

What if my child receives Special Education services?

XYZ District is currently investigating all possible ways to deliver learning plans and activities for students. IEPs and 504 Plans will be carefully reviewed and services/accommodations will be based on individual student needs. Please contact XXX, Position Title, at email.


Who should I contact if my child is having social or emotional difficulties during this time period?

Please contact the appropriate counselor for your child’s school.


School Name

Counselor Name



What should I do if my child has completed all of his/her daily work?

Reading, in any form, will benefit students and should be done as much as possible during this time. There are online ebooks available as well as other activities. For a list of resources, check this Resources for Parents/Families online document.



What tools will I need for remote learning?

  • Essential: Laptop / Computer, Internet connection, writing tools, paper
  • Ideal (helpful to have but not essential): Headphones, microphone, webcam, printer

What should I do if I don’t have a computer?

Contact XXX to request the use of a device. Students should send an email with the request and provide the following information: Student Name, Student ID#, Grade, School. XXX will follow up with a date and time to pick up a device. Understand that this is a loan of a district-owned device and you will sign a Use Agreement form to receive it.


-       OR -

XYZ District is in the process of determining whether we will be able to provide devices to students who do not have one at home. More information will follow as it becomes available.


What should I do if I don't have Internet access at home?

Many internet providers are offering free/low cost services. Find your provider in the list below.

  • AT&T provides a low-cost Internet for $10 a month called AT&T Access.
  • Spectrum/Charter offers free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.
  • Comcast Xfinity has wifi hotspots available in most neighborhoods that are open to use by anyone. Additionally, Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers -- no credit check or contract.

If you are not sure who your provider is, check Everyone On. This site allows residents to look up the best low-cost offer available in their community and contains a toolkit with recommendations on messaging, flyers, and other outreach tools.

If none of the above options works for you, please contact XXX to request a wireless access point. There are limited quantities available and distribution will be evaluated on a case-by-case basis.

What is a hotspot?

A hotspot allows you to connect to the Internet with your mobile phone using wireless cellular data. Whenever you create a hotspot, make sure to monitor your data usage. Unless you are on an unlimited data plan, avoid streaming videos or downloading large files.

How do you set up a hotspot?

  • Apple (iOS) phones: Select Settings > Cellular > Personal Hotspot and toggle the switch to “On.” You will see the name of the network to which you can connect as well as a password section to keep your hotspot secure.
  • Android phones: Open Settings > Network & Internet > Hotspot & tethering. Tap on Wi-Fi hotspot and follow instructions to customize your hotspot to your preferences.

How do I log in to my school-issued device?

Student logins have been established using the following:




How do I login to XXX LMS?

Go to website.url

Login with the following:




How can I connect my child's Chromebook to my home network?

Follow the Instructions below to connect your child’s Chromebook to your home network.

[a graphic is included in the .docx document]


Who should I contact for a technology-related issue?

Please contact the XYZ District Help Desk at email. Please provide a thorough description of the problem and, if required, we will schedule a video conference to discuss further at a convenient time.

• Mental Wellness FAQs

What is mental wellness?

The World Health Organization’s definition makes it clear that mental wellness is not just the absence of mental disorder. It is defined as a state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his/her community.


How can parents and caregivers identify the signs of emotional overload for children?

Any behavior that is out of the norm for your child is a sign that he/she may be dealing with overwhelming feelings and might not have the words or capability to express feelings. This might include extreme irritability, difficulty focusing or paying attention, unusual withdrawal or isolation, lack of interest in assignments, restlessness, poor hygiene, or is argumentative, combative, or refuses to do assignments.


What are ways to support mental wellness in young children?

Primary grades: children’s books on emotional expression and regulation (Online Book Resource), storytelling, puppets, Play-Doh manipulation, coloring, and breathing exercises/yoga on YouTube Kids.

Middle and high school grades: journaling, any form of art expression, playing board and card games, special one-on-one time, breathing exercises, and body scanning.


What do I do if I am concerned about my child’s mental wellness?

If you are concerned about your child’s mental wellness, please reach out to your school counselor or other mental health professionals. If you are not sure how to contact your counselor, please speak to your child’s classroom teacher. If it is after hours, please contact the Los Angeles County Department of Mental Health at (800) 854-7771.


How do I encourage someone who does not want support for mental wellness?

There can be stigma around mental wellness. You have to be reassuring and eliminate the stigma and fear by talking openly about it, educating yourself on the topic, being careful with words, and equating physical and mental illness. You can support someone’s decision not to seek out formal mental wellness services by being an emotional support system at home.


What are proactive strategies to encourage mental wellness?

Start with a reasonable, flexible, light-hearted schedule. Discuss what worked, what didn’t work, and plan for tomorrow. Encourage healthful eating habits that include plenty of fruits and vegetables. Staying hydrated also is important.


If my child was receiving mental health services at school, how do I continue to provide support?

If services are still available from your child’s school district, request they be continued at home through the school counselor. If formal services are not being offered, collaborate with your school counselor to get tips/ideas on how to be a support and gain an understanding of identifying warning signs and how to access resources for your child.

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