iap_thumbInternet Access Program (IAP)

The Internet Access Program (IAP) offers enterprise-class Information Technology (IT) services to all members of the Los Angeles County Public School System. Acting as a countywide Internet Access Program (IAP), our support services include architecture, design, implementation, project management, and 24 hours a day, 7 days a week, 365 days a year services and support.

As an IAP provider, LACOE offers E-Rate Eligible Category 1 services to Los Angeles County Local Education Agencies (LEAs) providing them with fast reliable services through two geo-diversified 100Gbps circuits connecting them to the K-12 High-Speed Network (K12HSN). The Los Angeles County Office of Education (LACOE) provides fiber circuits ranging from 100Mbps through 100Gbps to connect to LACOE business applications and the Internet. Included in the services are DNS, Static IPs, and Network monitoring. The Network team provides internet services and support to approximately 119 agencies in Los Angeles County including school districts and charter schools. 

The IAP unit is led by a dedicated IAP Account Representative in charge of all new and existing accounts, helping LEAs to identify and implement their internet service requests. Acting as the first contact for all network-related questions and in the event of service disruption, the representative maintains constant communication with customers until service is restored.

E-Rate Eligibility

Eligible schools and organizations (https://www.usac.org/e-rate/applicant-process/before-you-begin/) in the Los Angeles County area may receive discounts on Internet access through the Federal Communications Commission (FCC) Universal Service Administrative Company (USAC)’s E-Rate Program.As the County Office serving LEAs, LACOE offers services direct to the agencies that are E-Rate compliant. Discounts range from 20 to 90 percent and are based on the poverty level of the schools. Recipients must pay some portion of the service costs.

As a service provider, LACOE maintains a connection to the Corporation for Education Networking Initiatives in California (CENIC)/K-12 High Speed Network (K12HSN) backbone that connects LEAs to the internet.LACOE is a registered Service Provider within the USAC/E-Rate system and has a registered Service Provider and Billed Entity Identification Number (SPIN).As part of LACOE’s service, the IAP program follows a Service Provider Invoice (SPI) process to recover funds for eligible E-Rate services that are passed on to each customer. 

Getting To Know Our Team

Rogelio Zambrano, Jr.
Director, Networks and Communication Systems
(562) 922-6872

Antonio Ocampo
IAP Account Representative
(562) 922-8989

Wendy Shin
Program Control Consultant
(562) 922-6160

Sheila Lewis
Administrative Analyst
(562) 922-6324

Emily Kim
Budget Analyst
(562) 940-1666

Joseph Anatalio
Senior Systems Specialist
(562) 922-8861

Documents and Forms
Contact Us

Help Desk
Your 1st level of contact for network support.

Phone: (562) 922-6646

Administrative purposes such as billing, invoice, contracts, etc.

Email: LACOE-IAP@lacoe.edu